PRIVACY POLICY

Confidentiality and security are paramount values ​​for Top Fun, S.L. and, consequently, we assume the commitment to guarantee the privacy of the User at all times and not to collect unnecessary information. Then, we provide you with all the necessary information about our Privacy Policy in relation to the Personal Data we collect from you, explaining:

·            Who is responsible for the processing of your data.

·            For what purposes we collect the data we request.

·            What is the legitimacy for their treatment

·            How long we keep them.

·            To which recipients the information is communicated.

·            What your rights are.

1.          RESPONSIBLE FOR THE TREATMENT

TOP FUN, S.L.

B59459800

C/ Josep Pla, No. 2

08182 de Sant Feliu de Codines, Barcelona

information@topfun.com

Hereinafter "TopFun", "We" or the "Responsible for the Treatment".

This privacy policy covers all data collected and used by us through the website www.topfun.com (hereinafter, the Web or TopFun, indistinctly).

2.          PERSONAL DATA

Personal Data refers to any information or data that can identify you directly or indirectly. The Personal Data includes information such as the name, surname, e-mail address or postal address, amongst others. It could also include unique numeric identifiers such as the IP address of your computer, as well as the information we obtain through cookies.

 

This privacy policy covers all personal data collected and used by TopFun.

 

Hereby, the user (you) guarantees that the Personal Data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the Website, to the Data Controller or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user. If a customer were to provide false, incorrect or incomplete data, or if TopFun had reasons to believe that they are false, inaccurate or incomplete, it has the right to deny the customer access and present or future use of the web site or of any of its contents or services.

We may gather or receive your data through our website, forms or social network websites, amongst others. In some cases, you provide us with your Personal Data directly (for example, when you contact us or you register at our website), or in other cases we collect them (for example, using cookies to understand how you use our website).

3.          PURPOSES, LEGITIMACY AND STORAGE DURATION for the processing of the data sent through:

·            CONTACT FORM

-             Personal data collected: E-mail address.

-             Purpose: To provide a means by which you can contact us and to respond your queries, including by electronic means.

-             Legitimacy: Your consent when you request information through our contact form, or through a phone call.

-             Storage duration: Until your request is resolved by means of our form or answered by e-mail, if you have not generated a new treatment.

·            REGISTRATION FORM

When you register on our website, you will need to introduce your full name, e-mail address, date of birth and password. The password shall remain strictly confidential. You undertake not to share the data relating to your account or make them accessible to third parties. You are personally responsible for the use of said data by third parties, including any information or statements made on the Platform, as well as any other action using the account on the Platform.

You guarantee that the data relating to your identity provided through the forms available on our website are accurate, correct and truthful. Furthermore, you undertake to keep your data updated. In the event that you provide any inaccurate, incorrect or untruthful data or, if TopFUn considers that there are reasonable grounds to doubt the truth or accuracy of the same, TopFun may deny you any and all current or future access and use of the Platform, including contents and/or services.

-             Purposes:

1.          Managing the registration on the platform.

2.          To provide the services correctly.

3.          Monitoring the pre-contractual and contractual relationship.

4.          Quality and loyalty service.

5.          Sending our newsletter, informative communications and advertising regarding our products, including by electronic means (e-mail, SMS, WhatsApp), in case of acceptance.

-             Legitimacy: Your express consent and the legitimate interest of TopFun.

-             Storage duration: Until you request to delete them.

·            SOCIAL LOGIN

Our Platform also allows registration through synchronization with third-party services (with your Facebook account). Please note that you will share your social profile information with us. The personal data shared depends on the configuration of your social media platform. Visit the Platform of the social network concerned and review its Privacy Policy to understand how your personal data is shared and used in this context.

·            PURCHASE FORM (PURCHASE BY A REGISTERED USER AND QUICKLY ORDER)

-             Personal data collected: When you make a purchase, you will need to complete a form with your full name, email address, date of birth, postal address and telephone number. If you have already registered as a user of the Platform, you will have previously entered this information.

-             Purpose:

1.          To provide the services correctly.

2.          Execute the contract of sale that you have contracted with us.

3.          Process and track your orders.

4.          Manage your orders and send the products you have purchased to the indicated address.

5.          Manage the payment of your orders.

6.          Contact you in relation to updates or informative communications related to the functionalities and / or contracted products.

7.          Answer any questions or queries you may have regarding your orders.

8.          Manage any dispute related to your purchases.

9.          Manage possible returns once the purchase has been made.

10.       Sending our newsletter, informative communications and advertising regarding our products, including by electronic means (e-mail, SMS, WhatsApp), in case of acceptance. 

-             Legitimacy: Your express consent, the contractual relationship with us and the legitimate interest of TopFun. In this sense, the processing of your data is necessary for the execution of the terms that regulate the use of the website, as well as for the execution of the contract of sale.

-             Storage duration: We will treat your data as long as it is necessary for the correct provision of the services, as well as during the minimum time necessary to comply with our legal obligations and for business purposes. In case of having accepted the receipt of commercial information, until you request to delete them.

·            PAYMENT FORM

It includes the data of the card with which the payment of the service is made: full name of the holder of the card, numbering of the credit or debit card, expiration date of the credit or debit card and CCV.

-             Purpose: Manage the payment of the service.

-             Legitimacy: The contractual relationship between you and TopFun.

-             Storage duration: For your safety, TopFun has relied on the payment system by credit or debit card to a payment gateway (Paypal, card payment and Instant Credit). The bank details entered are encrypted and transmitted securely to the bank's servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse.

This data entry procedure is guaranteed by SSL encryption technology, so that no third party will have access via internet to this information related to the bank details entered by the user.

·            INSTANT MESSAGING SERVICE

You have an internal instant messaging system to communicate directly with us. In these cases, you will be free to communicate any type of information, including personal data.

-             Purpose: The data that you communicate through this chat will be treated only to attend your query and answer your requests for information.

-             Legitimacy: The user's consent when requesting information through the chat, as well as our legitimate interest.

-             Storage duration: Once your request has been resolved, if it has not generated any other treatment.

·            PERSONAL DATA COLLECTED OVER THE TELEPHONE

You have a telephone number to contact us directly. In these cases, you will be free to communicate any type of information, including personal data.

Please note that calls may be recorded for quality reasons.

-             Purpose: The data that you provide will be treated for quality reasons, for a correct provision of the service, to measure your satisfaction and to have proof of the request for information.

-             Legitimacy: Your consent when requesting information by the telephone.

-             Storage duration: Once your request has been resolved, if it has not generated any other treatment.

·            WAITING LIST FORM FOR LACK OF STOCK

-             Personal data collected: E-mail address.

-             Purpose: To provide a means for you to register on our waiting list for the purchase of products that are not in Stock on our Platform and to notify you when we have them.

-             Legitimacy: Your consent to request the registration in the waiting list and to include your e-mail in the form, as well as the legitimate interest of TopFun

-             Storage duration: Once your request is resolved through our form or answered by email, if you have not generated a new treatment.

·            NEWSLETTER FORM

-             Personal data collected: E-mail address.

-             Purpose: Sending our newsletter, informative communications and advertising regarding our products, including by electronic means (e-mail, SMS, WhatsApp).

-             Legitimacy: Your consent through the registration in the newsletter form.

-             Storage duration: Until you revoke the consent and request the withdrawal of the service.

·            SENDING OF E-MAILS:

-             Purpose: To answer your requests for information, attend your requests and respond to your queries or issues. In case of receiving your Curriculum Vitae, your personal and curricular data may be part of our databases to participate in our present and future selection processes.

-             Legitimation: The user's consent when requesting information through the e-mail address or sending us his/her information and Curriculum Vitae to participate in our selection processes.

-             Storage duration: Until your request is answered by e-mail, if you have not generated a new treatment. In the case of receiving your Curriculum Vitae, your data may be kept for one year maximum for future selection processes.

Obligation to provide us with your personal data and consequences of not doing so.

The submission of personal data requires a minimum age of 16 years old and, where applicable, sufficient legal capacity to sign contracts.

The personal data requested is necessary in order to manage your requests and/or provide you with the services that you may contract, whereby if you do not give this to us, we will not be able to correctly attend to you or provide you with the service you have requested.

4.          RECIPIENTS OF YOUR DATA

The Personal Data we collect from you may be treated by the Responsible of the treatment, on the legal basis of the legitimate interest of the company, and/ or to fulfill administrative purposes.

Your personal data may be communicated to:

-             Staff directly related to the Responsible for the treatment.

-             Third parties that provide us with IT services, such as platform providers, housing, maintenance and support services for our databases as well as for our software and applications that could contain data related to you.

-             Third parties that help us provide digital services, such as CRM, web analytics and search engine.

-             Advertising, marketing and digital medium agencies and social networks in order to help us offer ads, marketing and campaigns, as well as to analyse their effectiveness and to manage relations and queries.

-             Transporters for the shipment of the purchased products.

-             Third parties for compliance with a legal regulation.

We will ensure that all communication of your personal information that we carry out ourselves or through third parties to whom your personal data is shared complies with all laws applicable to us.

 

5.          RIGHTS REGARDING YOUR PERSONAL DATA

Any person can withdraw their consent at any time, when it has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or the relationships generated previously.

Likewise, you can exercise the following rights:

-             Request access to your personal data or rectification when they are inaccurate.

-             Request their deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.

-             Request limitation of your treatment in certain circumstances.

-             Request opposition to the processing of your data for reasons related to your particular situation.

-             Request the portability of the data in the cases provided for in the regulations.

Where and how to request your Rights: Through written document addressed to the Responsible of the treatment sent to its postal address or email address (given in Section 1), writing “Personal Data” in the subject line, and specifying the right wished to be exercised and with respect to which specific personal data.

In the event of disagreements with the company in relation to the processing of your data, you may submit a claim with the Spanish Data Protection Agency (www.agpd.es). 

6.          SECURITY OF YOUR PERSONAL DATA

With the aim of safeguarding the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data supplied of your alteration, loss and unauthorized access or treatments.

7.          CONTACT

If you have any questions or concerns about the way we treat and use your personal information or wish to exercise any of the rights described above, please contact information@topfun.com.

Publication date: [02/05/2019]